Kiira African hand dyed batik mid-length dress

SHIPPING POLICY

All our pieces are ethically designed and crafted at our studio Dallas, Texas and Lagos, Nigeria. We ship worldwide and all our pieces are Express Shipped!

Upon receipt of online payment and order confirmation, your order will be processed and prepped in Studio. This usually takes 2-3 days. Thereafter, your order will be EXPRESS shipped out via USPS, UPS, FedEx or DHL straight to your doorstep and will take between 8 and 10 business days to get to you, give or take. You will be provided with a tracking number and you may track your goodies!

RETURN POLICY
To make a return, submit your return request by sending an email with the Subject (Order #) to info@shopteda.us. You will need the email address used to make your purchase and order number, shipping zip code or phone number. All requests will be responded to within 1 business day.

What items can be returned or exchanged?
All items MUST be returned in protective packaging to reduce damage during handling. Damaged returns will NOT be accepted. Please note that shipping and handling fees are not refundable.

Returns must be unworn, unaltered, and unwashed with all tags attached. NO EXCEPTIONS. If we find any defects on the merchandise, signs of wear or smell we reserve the right to not accept your return. 

 
Returns?

• You have 21 days from the date your order ships to return your item. All returns are refunded via STORE CREDIT.  The store credit details will be emailed to the email address attached to your order.
• Please include order # with your return.
• International orders have a return window of 30 days from the date your order ships.
• Customers are responsible for the shipping cost of all returns. 

Exchange?

• You have 21 days from the date your order ships to exchange your item(s) for a new item(s).
• Exchange item(s) must be received within 14 days of exchange order initiation
• Exchanges are unavailable for international orders
• Customers are responsible for the shipping cost of all returns. 
• Discount and coupon codes cannot be used on exchanges

Facebook and Instagram Returns and Exchanges?

• Please use the order number on the packing slip when initiating a return

Clearance/Sale items may only be returned for store credit. No exchanges or refunds are permitted. Additionally, we do not refund shipping costs for clearance items.

Can I get my money back?
STORE CREDIT will be issued for ALL returns. Refunds are not available.
Are there any return fees?
Return shipping postage is the sole responsibility of the customer. The return label cost will be reflected as a “Handling Fee.”
If you receive the wrong item or a faulty product, we will cover the return cost.
 
How soon will I receive my store credit?
Once we have received your return please allow up to 3-5 business days for your store credit to be issued.
Still have questions? Email us at info@shopteda.us with your full name, order number, return confirmation number and we will get back to you shortly. Please note, our Customer Service team is available Monday- Friday between 10am and 6pm. If you send an email outside our regular business hours please allow one business day for a response. 
Return policy updated February 28th, 2023. By making a purchase on www.shopteda.us you agree to this return policy.

TEDA SIZE GUIDE

We know shopping online can be stressful, but we’re here to help! 

Starting at a point on bust, wrap measuring tape around the back and bring to tape edge. Make sure tape is pulled snug and does not droop.

WAIST

Starting at a point on natural waist, wrap measuring tape around the back and bring to tape edge. Make sure tape is pulled snug and does not droop.

HIP

Starting at the widest part of your hips, wrap measuring tape around the back and bring to tape edge. Make sure tape is pulled snug, stays horizontal around your butt and does not droop.